Home / Website & E-Commerce Development / Website Maintenance & Support
WEBSITE & E-COMMERCE DEVELOPMENT 08 / 15
WEBSITE MAINTENANCE & SUPPORT

Keep Your Website Current, Stable & Supported.

Keep your business website maintained as content, technology and requirements change. Incodiv Tech provides practical website maintenance and support for updates, content changes, issue resolution, CMS management and ongoing website improvements.

Website Maintenance Content Updates Technical Support WordPress Support Website Fixes Ongoing Improvement
Discuss Website Support
01
Maintain

Keep website components and content appropriately maintained.

02
Update

Make planned content, design and website changes.

03
Resolve

Investigate and address website issues when they arise.

04
Improve

Continue refining the website as business requirements evolve.

01

Overview

AFTER THE WEBSITE GOES LIVE

A website is not necessarily finished when it launches.

Business information changes. Services evolve. Teams need new pages. Plugins and platforms receive updates. Third-party integrations change. Content becomes outdated and occasional technical issues may need investigation.

Website maintenance provides a structured way to manage these ongoing requirements instead of allowing small issues and outdated information to accumulate over time.

Incodiv Tech can support suitable business websites, WordPress websites, WooCommerce stores and custom website environments based on their technology, access and ongoing requirements.

02

Capabilities

WEBSITE SUPPORT CAPABILITIES

Practical support for the website you already operate.

01

Content Updates

Update suitable text, images, pages and business information.

02

Website Fixes

Investigate and resolve suitable front-end and website issues.

03

WordPress Maintenance

Support suitable WordPress core, theme and plugin maintenance.

04

WooCommerce Support

Support suitable storefront, catalog and WooCommerce changes.

05

Plugin & Component Updates

Review and update supported components where appropriate.

06

Responsive Fixes

Address suitable layout issues across supported screen sizes.

07

Broken Link Review

Identify and correct suitable website links and navigation issues.

08

Form Support

Review suitable contact, enquiry and lead forms.

09

Integration Support

Maintain supported website connections and integrations.

10

Backup Assistance

Configure or review suitable backup arrangements where supported.

11

Performance Review

Review suitable performance-related website issues and opportunities.

12

Ongoing Improvements

Add suitable enhancements as website requirements evolve.

03

Business Challenges

WHY ONGOING SUPPORT MATTERS

Small website problems can become recurring business problems.

01

Outdated Information

Services, contact information, pricing or company details no longer reflect the business.

02

Website Errors

Pages, forms or interface components develop issues that require technical investigation.

03

CMS Updates

Website platforms and extensions may require controlled updates and compatibility review.

04

No Technical Resource

Internal teams may not have a developer available for routine website changes and fixes.

05

Changing Requirements

The business needs new pages, forms, sections or functionality after the original launch.

06

Third-Party Changes

External APIs, plugins or services may change and affect connected website functionality.

04

Maintenance Model

STRUCTURED WEBSITE SUPPORT

Review, prioritize and manage website changes systematically.

01

Request

Identify the issue, update or requirement.

02

Review

Understand scope, impact and dependencies.

03

Prioritize

Determine suitable implementation priority.

04

Update

Implement the agreed website change.

05

Review

Validate the agreed change where appropriate.

05

Content

CONTENT MAINTENANCE

Keep important website information current.

Website content often changes long before the overall website needs another redesign. Maintenance support can help manage suitable ongoing content changes while keeping the website presentation consistent.

01

Page Updates

Update suitable existing page information.

02

New Pages

Add suitable pages within the website structure.

03

Image Updates

Replace or update suitable website imagery.

04

Business Information

Maintain contact, service and company information.

05

Projects & Portfolio

Add suitable recent work and portfolio content.

06

News & Articles

Support suitable website publishing requirements.

06

Technical Support

WEBSITE ISSUE RESOLUTION

Investigate website issues with the surrounding environment in mind.

Website issues can originate from front-end code, CMS components, hosting configuration, databases, third-party scripts, integrations or external services. Troubleshooting therefore begins by understanding the environment rather than assuming every issue has the same cause.

Front-End Issues
Server-Side Issues
Database Issues
Responsive Issues
Form Issues
Integration Issues
07

WordPress

WORDPRESS MAINTENANCE

Support the moving parts behind a WordPress website.

WordPress websites may rely on the WordPress core, a theme, multiple plugins, custom code and external services. Updates should therefore consider the complete website environment and compatibility requirements.

01

WordPress Core

Review suitable WordPress core updates.

02

Theme Updates

Review supported theme updates where applicable.

03

Plugin Updates

Review suitable plugin versions and compatibility.

04

Content Management

Support ongoing WordPress content requirements.

05

Issue Resolution

Investigate suitable WordPress-related problems.

06

Enhancements

Add suitable improvements as requirements evolve.

Explore WordPress Development
08

WooCommerce

E-COMMERCE SUPPORT

Maintain the website behind your online store.

WooCommerce websites can involve products, variations, payment methods, shipping methods, extensions and integrations. Maintenance can support suitable store changes and investigate technical issues affecting the website.

Products

Support suitable product and catalog changes.

Pricing

Update suitable pricing and promotion configuration.

Payments

Review supported payment integration issues.

Shipping

Review supported shipping configuration and integrations.

Payment, shipping and other e-commerce functionality depends on the relevant providers, extensions, merchant accounts, APIs and regional availability.

09

Updates

UPDATE WITH CONTEXT

An available update is not the same as a risk-free update.

CMS, plugin and theme updates can introduce changes to dependencies or compatibility. The appropriate update approach depends on the website environment, customizations and available testing arrangements.

01 Review

Understand the component and current version.

02 Dependencies

Consider relevant themes, plugins and custom code.

03 Backup

Use suitable backup arrangements where available and appropriate.

04 Update

Apply the agreed update in the suitable environment.

05 Validate

Review important website functionality afterward.

06 Document

Keep suitable change information where required.

10

Backups

BACKUP CONSIDERATIONS

Understand what is backed up, where and how often.

Backup capabilities differ across hosting providers, CMS platforms and website environments. Where suitable, maintenance can include reviewing available backup options or configuring supported backup mechanisms.

Website Files
Database
Media
Hosting Backups
Retention
Restore Considerations

Backup frequency, retention, storage and restore capabilities depend on the hosting environment, available services and the agreed maintenance scope.

11

Performance

PERFORMANCE MAINTENANCE

Websites can become heavier as they evolve.

New images, plugins, scripts, tracking tools and features can affect website performance over time. Maintenance can include reviewing suitable technical areas when performance concerns arise.

01

Images

Review suitable media assets.

02

Scripts

Review relevant website scripts.

03

Plugins

Review relevant CMS extensions.

04

Database

Review suitable database considerations.

05

Caching

Review available caching options.

06

Hosting

Consider hosting-related constraints.

Explore Website Performance Optimization

Website performance depends on multiple factors, including hosting, website architecture, content and third-party services. Specific performance scores cannot be guaranteed.

12

Forms & Leads

BUSINESS-CRITICAL TOUCHPOINTS

Keep important enquiry paths working as intended.

Contact forms, enquiry forms and other lead touchpoints often depend on email delivery, APIs, validation, anti-spam controls or third-party services. These dependencies can require maintenance as environments change.

Contact Forms

Lead Forms

Email Delivery

Spam Controls

Validation

CRM / API Connections

13

Integrations

CONNECTED WEBSITE SUPPORT

External services change too.

A website may rely on APIs, analytics tools, payment services, maps, email platforms, CRM systems or other third-party technologies. Maintenance can include reviewing supported integrations when requirements or external services change.

CRM
Email
Analytics
Maps
Payments
APIs
Messaging
Automation
Explore Website API & Third-Party Integrations

Support options depend on the third-party service, API or plugin availability, account access, documentation and the existing implementation.

14

Support Areas

DIFFERENT WEBSITES, DIFFERENT NEEDS

Maintenance aligned with the website environment.

01

Corporate Websites

Content, page and technical support for company websites.

02

Business Websites

Maintain service pages, enquiries and business content.

03

WordPress Websites

Support suitable WordPress content and components.

04

WooCommerce Stores

Support suitable store and website requirements.

05

Custom Websites

Maintain supported custom website functionality.

06

Integrated Websites

Support suitable connected website functionality.

15

Security

SECURITY-RELATED MAINTENANCE

Keep supported website components appropriately maintained.

Website security depends on the complete environment — including application code, CMS components, hosting, server configuration, credentials, third-party services and user practices.

01 Software Updates
02 Plugin Review
03 Access Review
04 SSL Considerations
05 Form Controls
06 Backup Considerations

Maintenance can support security-related good practices within the agreed scope, but no website or maintenance service can guarantee that a system will never experience a security incident.

16

Improvement

EVOLVE THE WEBSITE

Maintenance can also be continuous improvement.

Not every improvement requires a complete website redesign. Existing websites can often be enhanced incrementally as new priorities emerge.

New Pages
New Sections
Content Improvements
Responsive Improvements
Performance Improvements
New Integrations
17

Technology

WEBSITE TECHNOLOGIES

Support across suitable website technologies.

HTML5 CSS3 JavaScript PHP WordPress WooCommerce React TypeScript Bootstrap Tailwind CSS MySQL REST APIs Webhooks Git

Support depends on the website technology, source-code availability, administrative access, hosting environment and existing implementation.

18

Our Process

MAINTENANCE WORKFLOW

A practical process for ongoing website support.

01

Understand

Review the website environment and support requirements.

02

Assess

Understand the requested change or technical issue.

03

Prioritize

Determine suitable work based on requirements.

04

Implement

Complete the agreed maintenance work.

05

Review

Validate relevant website functionality where appropriate.

06

Continue

Address future updates as requirements evolve.

19

Why Incodiv

MORE THAN CONTENT EDITING

Website support backed by broader development capability.

Incodiv Tech works across websites, custom software, business systems, APIs, Microsoft technologies, automation and data solutions.

That broader technical capability can be useful when a website maintenance request involves more than changing text or replacing an image — such as forms, APIs, integrations, databases or custom website functionality.

01

Business website support

02

WordPress development capability

03

WooCommerce support capability

04

Custom development experience

05

API & integration capability

06

Ongoing website improvement

21

FAQ

COMMON QUESTIONS

Website maintenance questions.

What does website maintenance include? +

Maintenance scope can include content updates, website fixes, CMS updates, WordPress or WooCommerce support, forms, integrations, responsive fixes, performance review and suitable ongoing improvements.

Can you maintain a website developed by another company? +

Potentially, yes. We first need to review the technology, source-code availability, hosting, administrative access and overall condition of the existing website.

Do you provide WordPress maintenance? +

Yes. Suitable WordPress support can include content changes, core/theme/plugin updates, issue investigation and ongoing improvements depending on the website environment.

Do you support WooCommerce websites? +

Yes. Suitable WooCommerce maintenance can include website, catalog, product, extension and integration-related support depending on the existing store configuration.

Can you update our website content regularly? +

Yes. Ongoing content requirements can be discussed as part of an agreed maintenance arrangement and website scope.

Do you provide website backups? +

Backup options depend on the website and hosting environment. Where suitable, we can review or configure supported backup options within the agreed scope.

Does website maintenance guarantee that the website will never go down? +

No. Website availability can depend on hosting, DNS, networks, third-party services, application code and other infrastructure. Maintenance can help manage supported website issues but cannot guarantee uninterrupted availability.

Does maintenance guarantee website security? +

No. Security depends on many layers, including hosting, server configuration, software, credentials, third-party components and user practices. Maintenance can support appropriate security-related practices within scope but cannot guarantee that incidents will never occur.

Can you fix website performance issues? +

We can review suitable performance-related issues and recommend or implement appropriate improvements. Results depend on the website, hosting and external dependencies.

Can you add new functionality during maintenance? +

Yes, where appropriate. Smaller enhancements may fit within ongoing maintenance, while larger features may be treated as separate development work after reviewing the requirements.

YOUR WEBSITE

Need reliable support for your existing website?

Tell us about your website, technology and current support requirements. We can review the environment and discuss a practical maintenance approach.

Discuss Website Maintenance
Go Back Top